Frequently Asked Questions

1. How can I create an account? ❮

You can sign up for free by clicking the "Sign Up" button located at the top right corner of our website and filling in the required information.

2. How can I update my account information? ❮

After logging in, go to the "My Account" section at the top right and click on "Account ინფორმაცია" to view and update your personal details.

3. Are the products original? ❮

All products sold on our website are 100% original.

4. Do the products have a warranty? ❮

Your products are covered by a 2-year warranty starting from the purchase date.

5. Where should I send a defective product? ❮

You can send defective or faulty products to our return address within 2 years.

6. Where can I check my order status? ❮

You can view your order status under "My Account" > "My Orders".

7. How can I access my invoice? ❮

Your invoice will be sent to your registered email address and can also be downloaded from the order details page.

8. What should I do if I receive a defective product? ❮

If the package is damaged, ask the courier to prepare a damage report and return the product.

9. Can I cancel my order? ❮

You can cancel your order if the invoice has not been issued yet. Orders with issued invoices cannot be canceled.